Network Management: How can I go forward when I don't know which way I'm facing? -John Lennon

With the financial downturn I'm seeing that our successful clients are spending to enhancing their management structure to move forward and squeeze every advantage they can out of their IT investment. The companies that are in trouble are holding back on new purchases that have very short ROI's.  I read a great article from the Gartner Group written by John Clark that was posted to the LinkedIn American ITIL Group. 

http://mediaproducts.gartner.com/gc/webletter/metastorm/vol2/issue4/metastorm2.html and will be sending the link to many of our troubled accounts.

Putting my money where my mouth is: After reading the article I contacted Jeff Birschtein at ColumnIT to sign myself and Matt up for the V3 training in NYC. The successful clients we are meeting with all talk about ITIL and processes that are working. So to better serve our customer base and be more in tune with the ITIL certified client we are spending the money to move forward and enhance our own operations. If you haven't seen this befor start at:
http://www.itil.org/en/
and on Linkedin join the American ITIL Group - see you there